Platform Furniture

Faqs

  • Do you sell to the public?

    Yes. We sell direct to the public via our online store.

  • I live interstate, how long does it take to arrive?
    Items in stock are usually dispatched within 2 business day after payment. All deliveries are shipped express. Please see below for estimated delivery times:
    • Metro Melbourne & Sydney 2 business days
    • Metro Adelaide 3 business days
    • Metro Brisbane  3 - 4 business days
    • Metro Perth 4-5 business days
    • Northern Territory & Tasmania  5-7 business days
  • What happens if an item is not in stock? Will you ship in-stock items first?
    Yes. We will always dispatch in-stock items asap and backorder items until available. If you wish to receive items in the one delivery please specify this in comments field when placing order.
  • Do your products come with a warranty?
    Yes, all of our products come with a 2 (two) year manufacturer's warranty against defects. To put you at further ease, our products are manufactured using high-quality materials and an independant quality auditor is used to supervise the entire production process. Our specialist suppliers offer unrivaled quality workmanship. We are confident that our products are durable enough to provide you with comfort and enjoyment for a long time to come. For further information view our warranty.

  • How can I buy with confidence?
    We understand that purchasing a product online can be a little uncomfortable for some. That's why we have a 100% satisfaction guarantee policy and a no questions asked returns and exchange policy. If you are not happy with the product you can return it and we will refund, credit or exchange it (excludes all lighting).

  • How do you maintain my privacy?
    We are 100% committed to maintaining your privacy. All personal information you provide such as your credit card number, name, billing address, delivery address, telephone number and email will remain strictly confidential. We will not supply your personal information to a third party except to the financial institution that processes your credit card transaction for purposes of satisfying a purchase or request from you, for which you have given your expressed consent or if required by law. Click here to view our Privacy Policy.

  • Do you offer trade/commercial discounts?
    Yes we do. For further information please email [email protected] or you can register for trade here: http://www.platformfurniture.com.au/trade
  • How do I pay if I wish to purchase from you?
    It is simple and easy to make a purchase. Follow the checkout process by entering your delivery address and confirming the order. We accept the following credit cards - Visa, Mastercard & Amex. We also accept payment via direct debit or phone us to place an order. For your convenience we now accept Paypal.
  • Is it safe to pay by credit card through your website?
    Our website is secured by SSL system, offering you a peace of mind for online shopping with us. SSL system offers the highest level of encryption or security possible. Your personal information is encrypted and securely processed using Rapid SSL 128 bit technology without leaving the security of our website. Our credit card payments are processed with Eway - Australia's leading payment gateway.

  • Can I pick up item(s) from your warehouse?
    This can be arranged with prior notice. Please contact us for further information.